Our goal is to offer you the best shipping options.

Currently we ship to the 48 contiguous United States. Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included.

DELIVERY TIME

Delivery time is the sum of processing time and shipping time and takes approximately 5-8 business days(holidays and weekends excluded).

Processing time

Typically, the product will be shipped out within 1-2 business days(holidays and weekends excluded) after the order is placed.

Shipping time

Shipment takes 4-6 business days to arrive and could be delayed during the holidays and weekends. Due to the different locations of our warehouses, the transportation process of some products might take longer than usual. You are welcome to contact us at support@kuerled.com if you have any concerns. Thank you for your great patience!

Business days refer to Monday~Friday (holidays and weekends excluded), Eastern Time Zone of USA (GMT-4).

CARRIER

Packages will arrive at your door via UPS / USPS / Fedex / Amazon, etc.

We have several warehouses in US. We work closely with logistics providers to improve the highest quality delivery service.

We offer free shipping for orders to continental U.S.(Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included). Your items will be shipped from the nearest US local warehouse that stocks the item you ordered.

SHIPPING FEE

Free shipping in the contiguous US.

TAX

All taxes and fees are borne by us.

Any other questions, please contact us at support@kuerled.com

We hope that you love your our products, but just in case you’re not 100% satisfied, we’ve made the return and exchange process super easy.

To start a return, please visit our “contact us” page or email support@kuerled.com to get the shipping address before returning your product.

Returns for the customer’s own reasons

If you don’t like our product or it doesn’t as expected. You can return items for a refund within 30 calendar days of delivery. All shipping costs (including shipping and returns) are to be borne by the customer, you, except for faulty product quality or damaged in transit. And the item must be in its original condition and packaging to be accepted.

Returns of damaged, incorrect, or defective products

If you find products in your order damaged or wrong, please contact us directly by email at support@kuerled.com and include photos/videos showcasing the issue you are experiencing with your item, we will reply within 1-2 business days.

Once we have confirmed that an item is broken or defective, we will return the refund according to the payment method you used to make the purchase.

It takes 1-3 business days for us to process your refund and you can expect to receive your refund in 2-7 business days.

We will pay for the return shipment of the defective item since the shipping cost will already be paid by us in an prepaid return label.

Returns for canceled orders

You have up to 24 hours from the time the item(s) is ordered to cancel the order.

If your purchase was already shipped please adhere to the return guidelines outlined above, which corresponds to the reason for your return.

Lost Shipment

If more than 20 business days have passed since the date of shipment and you have not received your package. you should call our support service through email: support@kuerled.com and give us at least 5 business days to look into the item(s) and its location using our courier service.

If we are unable to locate your shipment following the 5 business days investigation, the item will become lost which means you will be legally entitled to a full reimbursement or we will provide a replacement should you wish to replace it.

Refund Process

The refund will begin once the product is received in our warehouse and is inspected by our staff. After approval, the refund is a 3-10 business days complete. We will return the refund according to the payment method you used to make the purchase.